Frequently Asked Questions
Welcome to Our FAQ
Need help with your order?
We’ve compiled answers to the questions we receive most often about shopping at Oscar the Corgi,
including payment methods, shipping, international delivery, order tracking, merchandise, and customer support.
If you can’t find the answer you’re looking for, feel free to contact us—we’re always happy to help.
Shopping
What products do you sell? | Oscar’s Shop offers exclusive corgi-inspired merchandise including tote bags, keychains, stationery, stickers, pouches, magnets, buttons, mobile grips, and limited-edition collectibles. Every design is created exclusively for Oscar the Corgi. |
Are your products officially designed by Oscar the Corgi? | Yes. Every illustration and product is designed exclusively for Oscar the Corgi and is only available through our official shop. |
Will sold-out products be restocked? | Some of our products are limited edition and may not return once sold out. Follow us on Instagram or visit the shop regularly for new collections and restocks. |
Payment & Shipping
What payment methods do you accept? | For Singapore orders, we accept PayNow, PayLah!, and local bank transfers. International customers can pay securely using PayPal. |
Can I pay in Singapore Dollars? | Yes. Prices are displayed in multiple currencies, and eligible customers can complete payment in Singapore Dollars where available. |
Do you ship internationally? | Yes. We ship to many countries worldwide. Shipping rates are calculated automatically during checkout based on your destination. Every international order includes a tracking number. |
How long does delivery take? | How long does delivery take?Estimated delivery times are:
Delivery times may vary depending on customs clearance and local postal services. |
How can I track my order? | Once your order has been processed, you’ll receive a tracking number by email. You can also view your tracking details in your account’s Order page. |
Will I need to pay customs or import taxes? | International orders may be subject to customs duties, import taxes, or other local fees imposed by your country’s customs authority. These charges are the responsibility of the buyer. |
Orders
Can I change my order after placing it? | If your order hasn’t been processed yet, please contact us as soon as possible. We’ll do our best to accommodate changes, although we cannot guarantee modifications once packing has begun. |
I entered the wrong shipping address. What should I do? | Please contact us immediately. If your parcel hasn’t been dispatched, we’ll update your shipping address whenever possible. |
I haven’t received my order yet. | International deliveries can occasionally take longer due to customs processing or local courier delays. If your parcel appears delayed, contact us with your order number and we’ll be happy to assist. |
Return & Issues
My order arrived damaged. What should I do? | Please email us within 48 hours of receiving your order, including clear photos of the damaged item and your order number. We’ll work with you to resolve the issue promptly. |
Can I return my order? | If your return policy allows returns, explain the conditions here (for example, unused items in original packaging within a certain number of days). If you generally don’t accept returns except for damaged or incorrect items, state that clearly so expectations are set. |
I received the wrong item. | We’re sorry! Contact us with your order number and a photo of the item received, and we’ll arrange the correct solution. |
About Oscar the Corgi
Who is Oscar the Corgi? | Oscar is a Pembroke Welsh Corgi from Singapore who shares pet-friendly adventures, lifestyle content, exclusive merchandise, and collaborations with brands. |
Why did Oscar start selling merchandise? | Oscar’s Pushcart was created in 2019 to offer original corgi-themed merchandise inspired by Oscar’s personality and adventures. |
Does Oscar work with brands? | Yes! Oscar collaborates with selected pet, lifestyle, hospitality, and consumer brands. Visit our Featured In & Brand Collaborations page to learn more. |
Still Need Help?
Can’t find the answer you’re looking for?
Our team is happy to help with questions about:
- Orders
- Shipping
- Merchandise
- Collaborations
- General enquiries